Please read our Resorts Policy carefully regarding rules, booking & payments.

Who Qualifies and Who to Contact

Who Qualifies and Who to Contact

 Who qualifies for Resort accommodation?

The following persons qualify:

  • Nedbank Ltd Staff, family of staff members and pensioners of the Nedbank Group;
  • Private clients (Non Nedbank Group staff members)
  • Private pensioners (Non Nedbank Group staff members)

Holsboer website : For detailed descriptions and tariffs of Holsboer Resort accommodation throughout the country please visit the Holsboer Vacations Intranet site.

 

Who to contact

Holsboer Vacation Consultants

Reservations  |  Finance  |  Queries

Lisa Bradley: 011 295 5404 (JHB Office)

Settler Sands | Summerhill | Fairway

Shirley Van Zyl Ayvazyan : 011 295 5404 (JHB Office)

Seaglen Dunes

Anne-Marie van der Merwe : 039 319 2503 (Munster Office)

Hyde Park | Ocean Villa

Nevona : 031 561 4327 (Umhlanga Office)

Easy Holidays

Beverly Fisher : 011 295 5405 (JHB Office)

Central email address : Holsboervacations@nedbank.co.za

Website: www.holsboervacations.co.za

Fax : 011 294 8793

Details of Available Resort Accommodation

Details of Available Resort Accommodation

Details of available resort accommodation

Website and booking requests : For detailed descriptions of Holsboer Resort accommodation throughout the country please visit the Holsboer Vacations Intranet site.

Tariffs : Click on Holsboer Vacations and go to the accommodation tariffs tab to see the latest tariffs.  Please note that our tariffs increase annually from 1st January.

Forms: Access to the application form is via the eforms link: Holsboer Holiday Accommodation

Application and Payment

Application and Payment

Application & Payment

Applying for Resort accommodation : The manual procedure to be followed by anyone wanting to take advantage of the accommodation provided by the Fund is described in the following list.

Complete the relative application form, which is accessed through the eforms link.
Fax the form to 011 294 8793 or email to Holsboervacations@nedbank.co.za

Application forms will be processed and a reservation number sent via fax or email to the main applicant within 5 to 10 working days. Applications received for the following year from 1 January, will be processed to obtain a reservation number and secure your space, however confirmations/payment letters will be held back until new rates for the New Year have been released.

If we are fully booked for the dates you require, please complete an application – please ensure you write on the top PLEASE PLACE ON WAITING LIST and send to us.

 

ID Copies and Signed Resort Indemnities required for all guest checking into the resorts:

The amended Immigration Act 13 or 2002 requires all hotels, lodges, guest houses and apartments to keep a register of everyone who uses their accommodation. This amendment is aimed at making establishments responsible for the identification of all residents residing in their properties and curbs the provision of accommodation to illegal immigrants.

As a traveller you will be required to provide positive identification when checking in and recommend that you take a copy of your ID document with you to be handed to the accommodation provider.

The accommodation provider will also require the following:

  • Full names and surnames
  • Copy of ID or passport of anyone older than 16 years of age
  • Residential status
  • Residential address
  • Signature

Non-compliance for both the guest and accommodation provider will incur penalties:

  • Being found guilty of an offence/crime
  • A fine; and / or
  • Imprisonment for a minimum period of 12 months

Indemnity must be completed and signed by all occupants and sent back together with a copy of the main occupant's ID. We also require the Birth Certificate of any infants that will be 24 months or younger upon date of check-in. Any child older than 24 months upon check-in will be deemed as an occupant.

Please note no unit keys will be handed over without these documents being received by the resort prior to arrival.

Should a Guest Certificate not be received prior to Occupancy date, please contact a Holsboer Vacations Administrator on the following: Johannesburg Booking office tel. no 011 295 5404 or Central email address: Holsboervacations@nedbank.co.za to provide a copy. Please Note: The Guest Certificate, indemnity form together with positive identification, is to be presented to Resort Manager upon arrival

Payment terms :

Nedbank Staff / Pensioners / Nedbank Staff Family members / Nedbank account holders:

As of the 01/01/2017 all Nedbank account holders bookings will require a 40 percent securing deposit that is payable up front. The balance of 60 percent due will be debited during the month prior to the month of occupation. This will fall on the 20th of the month or the last working day of the month. Please note that we do not permit split payments/debits. Upon the success of the debit, your Guest Certificate will then only be forwarded to you.

Should you wish to pay via credit card, please note: A secure link will be forwarded to you via email the day your paperwork is processed.  Full payment is then required immediately.  The link will expire within 24 hours if not used and you will then need to request a new link to be sent to you.

In order to carry out the credit card process, we require a copy of the credit card holders ID and front of the credit card.

 

Easy Holidays Payments:

All clients who do not hold a Nedbank account for us to debit must pay a 50% securing deposit upfront either by EFT / Credit card. This will be enforced with all Holsboer Vacations and Easy Holidays bookings for 2016 onwards. Final payment becomes due and payable 30 days prior to arrival date.  Your Guest certificate will only be released upon full and final payment.

For all clients that hold a Nedbank Current / Savings account.  Upon the success of the debit, your Guest Certificate will only be released and forwarded to you.

The agreement to make a booking is with Easy Holidays.  Easy Holidays are our alliance partner so all bookings made are with Easy Holidays and Easy Holidays Terms and Conditions will apply.

 

Private clients / Pensioners

All clients that do not have a Nedbank Current or Savings account will have the following added to their booking.

  • R100.00 admin fee charge which is non-refundable - 2017 bookings
  • R1000.00 breakage deposit - 2017 bookings

The breakage deposit is refundable within 7 days of departure provided that there are no breakages. Guests to please provide the resort manager upon arrival with their account details in order to be credited.  It Is the guests responsibility to check the Inventory in the unit on arrival and advise the Resort Manager of any breakages/missing items.

 

Non Nedbank account holding clients - Booking Procedure

Phone/email request through to the booking office.  Once availability has been ascertained, a provisional booking will be made.  This will only be held for a period of 24 hours.  During this time, the application form and proof of 50% payment is to be forwarded by you to the booking office. You will need to ensure that we have received your documentation, this includes, application forms and payments and cancellation notices/requests.  A payment letter will be sent to you reflecting the 50% payment and balance required. Upon final payment, a Guest certificate will be sent to you.

Important

Please ensure availability is ascertained and that a reservation number is obtained PRIOR to making a payment into our account.

We cannot accept responsibility for incorrect payments /and or payments that do not reflect a reservation number as a reference into our account!

For clients that do not hold a Nedbank account:  For bookings made during the month for the same month, full payment to be received prior to confirmation of the booking being made.

 

Last minute bookings

  • Clients that book accommodation for the same day of arrival must note that cut off for same day bookings is 09h00.  The client must then either:
  • Pay immediately and provide proof thereof.  Only then will a guest certificate be issued. 

or

  • Have their Nedbank account debited or you can pay by credit card prior to arriving at the resort. Only then will a guest certificate be issued.

Note

  • A Cleaning Service facility is available at all Resorts at R250.00 per day, this only includes making of beds and washing of dishes every morning (excl Sundays and Public Holidays) 
  • Guests who request cleaning service for their stay, must please note that this service is compulsory for the full duration of their stay, excluding Sundays and public holidays, but will include the departure date.
  • Resort Tariffs are subject to change without advance notice

December Peak Season begins on the 10th December till 16th January

Amendment & Cancellation

Amendment & Cancellation

Amendment & Cancellation

Should you wish to cancel/amend your Resort booking, please fax or email written request with Occupant, Resort, Reservation number and Occupancy dates to a Holsboer Vacations Administrator - cancellations will only be acted upon when forwarded to us in writing. Cancellation penalties below will apply.

If a booking is cancelled, Holsboer Vacations reserves the right to impose a penalty as follows (Cancellations/ Amendments will only be actioned during office hours Monday to Friday):

  • The cancellation policy comes into effect immediately once a booking is confirmed (Once a booking is secured / confirmed i.e. reservation number is supplied, paperwork is sent out and/or the booking remains on the system for longer than 24 Hours).
  • Any cancellation of a confirmed booking, a nominal fee of R500 will be charged per booking per unit booked which is payable immediately. (Only accepted up to 6(six) weeks prior to the occupation date.)
  • Any amendments of a confirmed booking, a nominal fee of R250 will be charged per booking booked which is payable immediately. (Only accepted up to 6(six) weeks prior to the occupation date.
  • Any cancellation/amendments within 6(six) weeks occupation, the cancellation fee is no longer payable and the client will be liable for the full amount of the booking.

No Refunds once guest has checked in

No refund should the Municipalities fail to provide water / electricity as this type of situation is out of our control, we will however do our utmost to ensure your stay is comfortable

 

Easy Holidays Reservation Cancellation Policy:

The cancellation policy comes into effect immediately once a booking is confirmed. Cancellations/changes of a confirmed booking will only be accepted up to a minimum of 6(six) weeks prior to the due occupation date (before 6(six) weeks of occupation date of the reservation). A nominal cancellation fee (currently R1000) is payable immediately per booking. Should a client cancel a booking within 6 (six) weeks prior to the due occupation (within 6 weeks of the occupation date of the reservation) the cancellation fee is no longer payable and client will be liable for the full amount of the booking

For example: Should you go on holiday in July, your account will be debited in June.

Should the 20th fall over a weekend or public holiday, the debit date will carry over to the next working day.

Should you wish to cancel your booking and the debit date is set for that same month, cancellation emails must be forwarded to us no less than 5 working days prior to the 20th of the month which is the debit date.  Failure to send a cancellation instruction in writing will result in your account being debited.

In the case of death / illness, please note that a death/medical certificate must be provided for immediate family members (IE: Mother/Father/Siblings/Children) when cancelling your booking. For all block bookings, only the unit that the occupant would be staying in will have the penalty waivered.

School Holidays

School Holidays

School holidays

In season period (includes all school holidays)

The Holsboer Board of Trustees have agreed to open the 2017 December bookings to Nedbank staff only on 7 November 2016, we work on a first come first serve basis. The bookings will then be open to all on 1 December 2016.

Please note that you are allowed to book a 2nd unit for a family member, however you need to have booked and secured your unit first.

All pensioners qualify for 50% discount at our Eastern Cape and Western Cape resorts from 1 May to 30 November (excluding school holidays, Easter weekend, which will be charged at peak season rates and weekends and long weekends – which will be charged at normal rates). There will be no pensioner discounts from 25 September to 16 October in Hermanus due to the whale festival.

All pensioners qualify for a 50% discount at our KwaZulu Natal resorts during out of season periods (excluding weekends and long weekends which will be charged at normal rates ). This is subject to an annual review and decision by the Board of Trustees.

Please note that pensioners only qualify for discount if they are occupying the unit for the full duration (minimum stay is 4 nights) at the resort and the reduced rate will not be extended to family members having units booked on their behalf by the pensioner.

With effect January 2010 Holsboer Vacations will no longer accept groups of Matriculants at our Resorts.  This ruling is endorsed by the Board of Trustees. Should there be a case where the parent books on behalf of the child but does not reside at the resort for the duration of the stay, 100% of the cost of the booking will be non-refundable and you will be turned away from the resort and will be blacklisted from utilising our resorts and amenities in the future.

General Rules

General Rules

General rules

Number of occupants: The number of persons occupying a particular unit may not exceed the number that can be accommodated by beds within the unit.

  • Guest Certificate document, indemnity form together with positive ID must be presented to Resort Manager upon arrival
  • Resort Managers are authorised to refuse entry to any persons in excess of the maximum number allowed for a specific unit. (See the Holsboer Vacations  Intranet site for details about specific units)
  • Children over 24 months are deemed as an occupant. Therefore, a cot upon request will be provided
  • Should the applicant decide to leave as a consequence of this ruling, he/she will remain liable for full payment of the tariff.

Resort Managers are authorised to request visitors of occupants to leave the premises if the following visiting hours are not adhered to.

10.00am until 8.00pm

*Special permission needs to be obtained for the Resort Management for extended visiting.

 

Arrival and Departure Times

Booking in at a resort on a Sunday or Religious Public holiday is not permitted, however departure time on a public holiday is strictly 10:00

Resort Managers are authorised to refuse entry to any person who does not adhere to the below:

Weekday: Monday to Friday

Arrival and key collection: 14h00 to 18h00 - Departure and return of keys: 09h00

Saturday:

Arrival and key collection: 12h00 to 13h00 - Departure and return of keys: 08h00

Sunday and Religious Public Holidays:

No booking in allowed - Departure time: 10h00

Special arrangement for late arrivals must be arranged through the Resort Manager only

Please note

A R200.00 penalty will be imposed on any late arrivals where no special arrangements have been made.
A R500.00 penalty will also be imposed for any late departures where no special arrangements have been made. 

Linen / Towels:

An applicant is responsible for providing beach towels for own use.

However, bathroom towels and bed linen are provided at all Resorts.  Depending on Sundays and public holidays, towels and bed linen may not be changed before the third working day.

DSTV:

Guests no longer need to take their DSTV smartcard with them to the resort. The Bouquet includes the following channels:

M-Net
Movie Magic 1, 2, & 3
All Sports Channels
TV1
TV2
TV3
ETV
Kyk-net
Sky News
Disney Channel

We trust that this offering will assist you and your family to have an even more enjoyable holiday.  Clients are requested not to bring their own smart cards to the resort as our systems have been pre-set.  Should the settings to the TV set be changed by you, a penalty fee upon Resort managers’ discretion will be imposed.

 

General : The following rules also apply:

  • By making a booking it is accepted that you have read these terms and conditions and agreed thereto. Each client agrees to and understands all terms, rules and conditions.
  • Up until recently, we had a ruling in place that clients could book up to 2 years in advance.  A decision has been reached that we will now only accept application forms being received one year in advance. This is to ensure a more timeous and efficient client service from our side, Application forms that have already been received and placed onto the system will not be affected due to the new ruling.  This will be effective 01/07/2013
  • In order to maintain uniformity in respect of crockery, glassware, etc., provided in the units, any breakage, loss or damage to utensils etc, should not be replaced by the occupant personally. A replacement will be arranged by the Resort Manager and the occupant will be debited with the cost thereof or have the breakage deposit deducted for the rand value of the item that was broken or damaged.
  • Cleaning staff must be allowed access at all reasonable times.  Under no circumstances may cleaners be requested not to carry out their duties.
  • Resort Tariffs are subject to change without advance notice
  • Smoking in the units is prohibited.  Smoking will result in a R500.00 penalty fee being charged per offense.
  • Should guests wish to split the stay between themselves and a friend, they need to go and “check out” with the Resort Manager.  The friend then needs to check in and re-sign the indemnity. Keys are not to be swapped without the knowledge and /or consent of the resort manager and all documentation pertaining to indemnities etc has been signed.
  • Overcrowding is not permitted. There will be a R1000.00 penalty for overcrowding per person per night. 
  • Should guests be caught copying the beach gate key and handing to their friends, you will as a minimum be evicted from the resort and no refund for the booking will be made.
  • If a client is a Nedbank staff member and leaves the employ of Nedbank, it is the client’s responsibility to update contact details with us.  The confirmed booking will remain in place, unless cancelled with us.
  • Should a booking be paid for with a credit card – a Guest certificate will be sent out on receipt of a “successful” notification from our credit card system. If however, for any reason the payment does not reflect in our account, the client is fully liable for the booking and will have to settle the amount immediately.
  • Should a client not ensure that sufficient funds for the debit are available on debit date and the debit has to be reversed, a monetary charge of R 250.00 will be imposed on the booking.
  • In the event of premature departure we will charge for the full original booking and there will be no refund
  • Inclement weather is not a valid reason for any cancellation or refund irrespective of cancellation or notice period
  • Noise nuisance levels if not adhered to will result in a minimum monetary fine of R500.00 subject to manager's discretion

  • No bookings are to be made C/O (Care of).  If your account is to be debited, then you are to be the main occupant.  You may not have your Nedbank account debited on behalf of someone else’s booking.
  • All bookings are to be paid for in full prior to arrival – including all last minute made bookings.

 

Misdemeanours:

A monetary fine or other penalty may be imposed on an occupant who commits a misdemeanour, such as one of those listed below:

  • Failure to abide with any of the Holsboer Vacations Fund / Resort house rules
  • Failure to comply with Nedbank Group Values (http://ebusiness.it.nednet.co.za/SVB/strategydiag/)
  • Failure to wash the dishes before vacating the premises.
  • Scratching or otherwise damaging the furniture.
  • Causing any item to require additional cleaning or replacement (e.g. items of bedding, utensils, etc.)
  • Cut off time for same day bookings is strictly 09:00 a.m.
  • It is the staff member / guests responsibility to ensure that they agree to the inventory list of the unit, should anything be missing or broken, they are to immediately advise the Resort Manager.  On departure the unit will be inspected for any loss / damages / breakages.
  • Nedbank account holders, at the resort manager’s discretion, will be charged for any breakages or losses at the resort. The Resort Manager will advise the Johannesburg office who will then debit the account
  • The resorts do not carry cash due to a security risk.  Therefore, all payments for bookings must be made at least 1 month prior to the month of check in date.

Blacklisting

  • Any person that has booked and who then sub-lets the holiday accommodation
  • Failure to abide by the house rules
  • Unlawful behaviour

Rates and Tariffs for Holsboer and Easy Holidays

2017

2017 Holsboer Vacation Rates
2017 Easy Holiday Rates

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