Please read our Resorts Policy carefully regarding rules, booking & payments.
Please read our Resorts Policy carefully regarding rules, booking & payments.
Who qualifies for Resort accommodation?
The following persons qualify:
Nedbank Ltd Staff, a family of staff members and pensioners of the Nedbank Group;
Private clients (Non-Nedbank Group staff members)
Private pensioners (Non-Nedbank Group staff members)
Holsboer website: For detailed descriptions and tariffs of Holsboer Resort accommodation throughout the country please visit the Holsboer Vacations Intranet site.
Who to contact
Holsboer Vacation Multifunctional Consultants
Reservation Finance Queries | Settler Sands
Rochelle van der Byl: 010 234 4900 (JHB Office)
Summerhill | Ocean Villa
Lisa Bradley: 010 234 4900 (JHB Office)
Anne-Marie van der Merwe: 039 319 2503 (Munster Office)
Nevona Moodley: 031 561 4327 (Umhlanga Office)
Easy Holidays | Fairway
Shirley Ayvazyan: 010 234 4900 (JHB Office)
Central email address: Holsboervacations@nedbank.co.za
Fax : 010 251 3350
Details of available resort accommodation
Website and booking requests: For detailed descriptions of Holsboer Resort accommodation throughout the country please visit the Holsboer Vacations Intranet site.
Tariffs: Click on Holsboer Vacations and go to the accommodation tariffs tab to see the latest tariffs. Please note that our tariffs increase annually from 1st January.
Forms: Access to the application form is via the eforms link: Holsboer Holiday Accommodation
Application & Payment
Applying for Resort accommodation: The manual procedure to be followed by anyone wanting to take advantage of the accommodation provided by the Fund is described in the following list.
Complete the relative application form, which is accessed through the eforms link: Holiday Accommodation
Fax the form to 011 294 8793 or email to Holsboervacations@nedbank.co.za
Application forms will be processed and a reservation number sent via fax or email to the main applicant within 5 to 10 working days. Applications received for the following year from 1 January, will be processed to obtain a reservation number and secure your space, however, confirmations/payment letters will be held back until new rates for the New Year have been released.
If we are fully booked for the dates you require, please complete an application – please ensure you write on the top PLEASE PLACE ON WAITING LIST and send to us.
Nedbank Staff / Nedbank Pensioners who hold a Nedbank account:
As of the 01/01/2017, all Nedbank account holders bookings will require a 40 per cent securing deposit that is payable up front. The balance of 60% due will be debited during the month prior to the month of occupation. This will fall on the 20th of the month or the last working day of the month. Please note that we do not permit split payments/debits.
If payment is not successful, your booking will be cancelled without further notice and the cancellation fee will apply.
Please note that a forced reversal of any debit for a holiday may lead to debt collecting and/ or Nedbank disciplinary proceedings (For Nedbank staff members).
If your holiday commences within 30 days from the date the booking is made, the full amount due for the entire stay must be paid by EFT, credit card or Masterpass to secure your booking. We are unable to do a direct debit for payment.
Should there not be sufficient funds for the debit on debit date and the debit has to be reversed, a monetary charge of R 250.00 will be imposed on the booking.
Private Clients / Private Pensioners who hold a Nedbank account:
As of the 12th March 2019 – All Private clients who hold Nedbank accounts will have a refundable breakage deposit of R1000.00 per unit added to their bookings. This will be refunded to your Nedbank account within 7 working days of departure less any charges.
As of the 12th March 2019 – All Private Pensioners who hold Nedbank accounts will have a refundable breakage deposit of R500.00 per unit added to their bookings. This will be refunded to your Nedbank account within 7 working days of departure less any charges.
Upon the success of the debit, the Guest Certificate will only be released and forwarded to you. Should you wish to pay via credit card, please note: A secure link will be forwarded to you via email the day your paperwork is processed. Full payment is then required immediately. The link will expire within 24 hours if not used and you will then need to request a new link to be sent to you.
In order to carry out the credit card process, we require a copy of the credit card holders ID and front of the credit card.
Easy Holidays Payments:
All clients who do not hold a Nedbank account for us to debit must pay a 50% securing deposit upfront either by EFT / Credit card. This will be enforced with all Holsboer Vacations and Easy Holidays bookings for 2016 onwards. Final payment becomes due and payable 30 days prior to arrival date. Your Guest certificate will only be released upon full and final payment.
For all clients that hold a Nedbank Current / Savings account. Upon the success of the debit, your Guest Certificate will only be released and forwarded to you.
We don’t charge a 40% upfront payment – payment is now received a month prior to occupation for Nedbank account holders.
The agreement to make a booking is with Easy Holidays. Easy Holidays are our alliance partner so all bookings made are with Easy Holidays and Easy Holidays Terms and Conditions will apply.
Clients who do not hold a Nedbank account:
All clients that do not have a Nedbank Current or Savings account will have the following added to their booking.
R100.00 admin fee charge which is non-refundable – 2019 & 2020 bookings
R1000.00 breakage deposit – 2019 & 2020 bookings
The breakage deposit is refundable within 7 days of departure provided that there are no breakages. Guests to please provide the resort manager upon arrival with their account details in order to be credited. It is the guest’s responsibility to check the Inventory in the unit on arrival and advise the Resort Manager of any breakages/missing items. Your breakage deposit refund may be delayed if the Resort Manager is unable to read the handwriting on your paperwork. Please write legibly or alternatively you can forward your bank details via email to the Resort Manager
Non-Nedbank account holding clients - Booking Procedure
Phone/email request through to the booking office. Once availability has been ascertained, kindly complete the application form and forward to us for processing (only in extreme cases will a provisional booking be put on the system prior to an application form being received). You will need to ensure that we have received your documentation, this includes, application forms and payments and cancellation notices/requests. A payment letter will be sent to you reflecting the 50% payment and balance required. Upon final payment, a Guest certificate will be sent to you.
Please ensure availability is ascertained and that a reservation number is obtained PRIOR to making a payment into our account.
We cannot accept responsibility for incorrect payments /and or payments that do not reflect a reservation number as a reference into our account!
For clients that do not hold a Nedbank account: For bookings made during the month for the same month, full payment to be received prior to confirmation of the booking being made.
Last Minute bookings
Clients that book accommodation for the same day of arrival must note that cut off for same-day bookings is 09h00. The client must then either:
Pay immediately and provide proof thereof. Only then will a guest certificate be issued.
A Cleaning Service facility is available at all Resorts at R250.00 per day, this only includes making of beds and washing of dishes every morning (excl Sundays and Public Holidays)
Guests who request cleaning service for their stay must please note that this service is compulsory for the full duration of their stay, excluding Sundays and public holidays, but will include the departure date.
Resort Tariffs are subject to change without advance notice
December Peak Season begins on the 10th December till 16th January. (Depending on the school holiday dates released by the Department of Education)
CORONAVIRUS CANCELLATION POLICY
The current cancellation policy is adapted as follows due to the Coronavirus and may be withdrawn or altered at any point subject to further business risk and/ or developments.
Holsboer Vacations support the Government’s five-level plan to ease the nationwide lockdown in order to curb the spread of COVID-19. The coronavirus alert level has been lowered from level 5 to level 4 from 1 May 2020, which means travelling will still be prohibited. All our resorts will be closed during this time and unfortunately, we have no choice but to postpone booked vacations during this time.
We have also reviewed and amended our policies in order to allow guests to postpone their trips in order to accommodate everyone without penalties. We do urge our guests to rather postpone their vacation than cancelling as we`ve all been affected by this epidemic and we as the Holsboer Team are extremely grateful for your continued support to our business during this time.
The Holsboer Vacations team will be contacting all clients that is due to check-in during the next 14 days – so any bookings after the next two weeks please understand that we will be contacting you closer to your check in date or as soon as we get more information from the government. All existing and new bookings for occupation up until the end of May 2020 may be cancelled/amended without penalties right up until occupation date.
Pensioners Bookings: According to the Public Health Agency, people over 60 have an increased risk of severe disease if they contract COVID-19. The Holsboer Vacations team is concerned about the safety of our Pensioners during this time. In light of this we have amend our cancellation/amendment policy and we will either amend / refund a Pensioners without any penalties from now until 30th September 2020 check in. This policy is subject to change / be reviewed should the Lockdown levels change in any way.
Any bookings for occupation after the 1st June 2020, our existing cancellation policies currently applies. The Holsboer Vacations team will be available to assist you with any information or guidance on postponing your vacation.
We appeal to all South Africans to heed the President’s call and abide by the rules of the different lock down levels.
Amendment & Cancellation
Should you wish to cancel/amend your Resort booking, please fax or email written request with Occupant, Resort, Reservation number and Occupancy dates to a Holsboer Vacations Administrator - cancellations will only be acted upon when forwarded to us in writing. Cancellation penalties below will apply.
If a booking is cancelled, Holsboer Vacations reserves the right to impose a penalty as follows (Cancellations/ Amendments will only be actioned during office hours Monday to Friday):
No Refunds once the guest has checked in.
No refund should the Municipalities fail to provide water/electricity as this type of situation is out of our control, we will, however, do our utmost to ensure your stay is comfortable.
In the case of death/illness, please note that a death/medical certificate must be provided for immediate family members (IE: Mother/Father/Siblings/Children) when cancelling your booking. For all block bookings, only the unit that the occupant would be staying in will have the penalty waivered
Easy Holidays Reservation Cancellation Policy:
The cancellation policy comes into effect immediately once a booking is confirmed. Cancellations/changes of a confirmed booking will only be accepted up to a minimum of 6(six) weeks prior to the due occupation date (before 6(six) weeks of occupation date of the reservation). A nominal cancellation fee (currently R500) is payable immediately per booking. A nominal amendment fee (currently R250) is payable immediately per booking. Should a client cancel a booking within 6 (six) weeks prior to the due occupation (within 6 weeks of the occupation date of the reservation) the cancellation fee is no longer payable and the client will be liable for the full amount of the booking
For example: Should you go on holiday in July, your account will be debited in June.
Should the 20th fall over a weekend or public holiday, the debit date will carry over to the next working day.
Should you wish to cancel your booking and the debit date is set for that same month, cancellation emails must be forwarded to us no less than 5 working days prior to the 20th of the month which is the debit date. Failure to send a cancellation instruction in writing will result in your account being debited.
In the case of death/illness, please note that a death/medical certificate must be provided for immediate family members (IE: Mother/Father/Siblings/Children) when cancelling your booking. For all block bookings, only the unit that the occupant would be staying in will have the penalty waivered.
In season period (includes all school holidays)
The Holsboer Board of Trustees have agreed to open the December bookings to Nedbank staff only on 1st November one year prior to arrival, we work on a first come first serve basis. The bookings will then be open to all guests on 1st December each year.
Please note that Nedbank Staff is allowed to book a 2nd unit for a family member, however you need to have booked and secured your unit first.
As at 1 June 2019 - Pensioners discount is for no more than a 6 week period, thereafter a 10% discount will be applied. Pensioners are only allowed to apply for the 6 week period once in a given year as a family. Pensioner rates at all Resorts will be reviewed yearly. Please note the following: All school holidays and Easter Weekend and long weekends - In Season Rates will apply. Weekends need to be a minimum 4 night stay.
All pensioner qualify for a 50% discount at our KwaZulu Natal resorts during out of season periods (excluding long weekends which will be charged at normal rates). This is subject to an annual review and decision by the Board of Trustees.
Please note that pensioners only qualify for a discount if:
Holsboer Vacations will not be taking any Rage bookings in 2019 at any of our Holsboer owned resorts.
Number of occupants: The number of persons occupying a particular unit may not exceed the number that can be accommodated by beds within the unit.
Guest Certificate document, indemnity form together with positive ID must be presented to Resort Manager upon arrival.
Resort Managers are authorised to refuse entry to any persons in excess of the maximum number allowed for a specific unit.. (See the Holsboer Vacations Intranet site for details about specific units)
As of the 01st April 2019 all children over 12 months are deemed as an occupant. Therefore, a cot upon request will be provided.
Should the applicant decide to leave as a consequence of this ruling, he/she will remain liable for full payment of the tariff.
Resort Managers are authorised to request visitors of occupants to leave the premises if the following visiting hours are not adhered to.
10.00am until 8.00pm
*Special permission needs to be obtained for the Resort Management for extended visiting.
Arrival and Departure Times
Booking in at a resort on a Sunday or Religious Public holiday is not permitted, however departure time on a public holiday is strictly 10:00
Resort Managers are authorised to refuse entry to any person who does not adhere to the below:
Weekday: Monday to Friday
Arrival and key collection: 14h00 to 18h00 - Departure and return of keys: 09h00
Arrival and key collection: 12h00 to 13h00 - Departure and return of keys: 08h00
Sunday and Religious Public Holidays:
No booking in allowed - Departure time: 10h00
Special arrangement for late arrivals must be arranged through the Resort Manager only
Linen / Towels:
An applicant is responsible for providing beach towels for own use.
However, bathroom towels and bed linen are provided at all Resorts. Depending on Sundays and public holidays, towels and bed linen may not be changed before the third working day.
Guests no longer need to take their DSTV smartcard with them to the resort. The Bouquet includes the following channels:
Movie Magic 1, 2, & 3
All Sports Channels
We trust that this offering will assist you and your family to have an even more enjoyable holiday. Clients are requested not to bring their own smart cards to the resort as our systems have been pre-set. Should the settings to the TV set be changed by you, a penalty fee upon Resort managers’ discretion will be imposed.
General : The following rules also apply:
Items left at the Resorts:
• Items left at any Holsboer Resort will only be kept for 1 month after departure
• Cost to return said items to the owner is for the owner's account
• Any items not collected within 1 month of departure will be handed to a charity of Holsboer Vacations choice
A monetary fine or other penalties may be imposed on an occupant who commits a misdemeanour, such as one of those listed below:
Rates and Tariffs for Holsboer and Easy Holidays